I ordered the Olde Brooklyn Lantern. I should
have checked online for complaints about this
company (As Seen On TV) before I did, but I
didn't. Had I done that, I'd have found all you
folks had been ripped off by them, and I wouldn't
have ordered from them at all.
But I did, and
now I'm here to let everyone know what happened.
After reading everyone else's complaints, I guess I should alert the bank a subsequent fraud could occur from this company.
1. I ordered the Olde Brooklyn Lantern on Dec
31, 2012. They did not charge my debit card at
2. I was in the grocery trying to buy a few
things, and told the amount was over my limit.
Knowing I'd just deposited money a few days ago,
I left and phoned my bank to see if a fraudulent
charge had occurred. The embarassment factor
kicks in here.
3. The teller says it was this item I'd ordered
and the amount was for $21.64. I knew I hadn't
ordered or bought anything for that amount. I
asked them to tell me who the billing company
was. They also gave me a phone number.
4. I arrived home and looked up my receipt. The
amount on my receipt was $21.05. I realize this
is only a few cents, but it's still against the
law. I asked her if I could refute the charge.
She said because it's a debit card, I could not.
5. I phoned the number the bank had given me. The
rep said his name was (An American sounding first name, the most common last name, here known further in this as (name), but I am sure
that's a pseudonym, since he had what sounded
like a very thick Pakistani accent.
6. (name), tells me their company never told
me that my order would be $21.05 and insisted the
correct charge was $21.64.
7. I told (name), I was looking at the receipt,
and I agreed to pay $21.05. There is nothing on
the receipt stating that amount would vary. I
asked to speak to a supervisor. He told me the
supervisor would say the same thing. I told him I
wanted to speak to an authority at this company
about this discrepancy. He asked what the problem
was. I told him it's against the law to change
the price of the order after the customer has
agreed to pay an amount.
8. (name), then said he would give me a $5 rebate
back to my card.
9. I phoned my bank again, telling them I no
longer trusted this company and I wanted to
refuse the charges. She said that they couldn't
do that, I would have to handle that with the
company. I asked her if she saw any $5 credit
back from this company, and she said she hadn't.
She also said sometimes this could take several
10. I phoned the company back several times.
(name), answered the phone two times, and
hung up on me both times. The third time he
answered, and asked if this was (my name) calling
about my order. I told him yes, this is (my
name). I asked if he would stop hanging up on me
so we could resolve this matter.
11. I told him I no longer trusted this company,
and I wanted to cancel my order. He told me the
product had already been sent to UPS. If I
wanted, I could refuse the delivery, and they
would refund the money back to my card.
12. I informed him that I asked my bank, and they
didn't see any credit back for $5 from their
company. He told me this would occur once I
received the product.
13. I told him I would be filing a complaint
with the United States Federal Trade Commission
about the way my order was handled.
14. I filed the complaint with the FTC
15. I searched in a metasearch, found this site
and all these other complaints. So, here's
Now, after reading everyone's complaints, I wont
be surprised if there are fraudulent subsequent
charges on my card,(bank nightmare) and/or the
item arrives damaged, or breaks within an
unreasonable amount of time. (I read all those
complaints about lack of refund for damaged or
I strongly advise people do NOT order anything
from these crooks.
Too soon old, too late smart.
Monetary Loss: $22.